Terms & Conditions

1. About Zari Zameen

Zari Zameen is a premium handcrafted footwear and accessories brand offering products inspired by Indian craftsmanship, traditional techniques and contemporary design.

Throughout these terms, "Zari Zameen", "we", "us" and "our" refer to Zari Zameen and this website.

2. Use of Our Website

You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of or restrict the use of the website by others.

You must not attempt to gain unauthorised access to the website, its systems, databases or other services.

3. Products & Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colours, prices and other information displayed on the website are accurate.

However, handcrafted products may have slight variations in colour, texture, finish, embroidery or detailing. Such variations may occur due to the handmade nature of the products and should not necessarily be considered defects.

Product colours may also appear slightly different depending on your screen, device or display settings.

4. Prices

All product prices displayed on the website are subject to change without prior notice.

We reserve the right to correct pricing, product information or promotional errors if they occur.

Applicable taxes, shipping charges or other costs, where relevant, will be communicated during the purchase process.

5. Orders

Placing an order on the website constitutes a request to purchase the selected products.

An order may be subject to confirmation, availability and successful payment.

We reserve the right to cancel or decline an order in circumstances including product unavailability, pricing errors, suspected fraudulent activity or other operational reasons.

6. Payment

Customers are responsible for providing accurate payment and billing information.

Payment must be successfully completed through the payment methods made available on the website before an order can be processed, unless otherwise specified.

7. Shipping & Delivery

Orders are shipped to the delivery address provided by the customer during checkout.

Delivery timelines may vary depending on product availability, destination, courier operations, weather, holidays and other circumstances beyond our reasonable control.

For more information, please refer to our Shipping Policy.

8. Returns & Exchanges

Returns and exchanges are subject to the eligibility conditions described in our applicable return or exchange policy.

Products must generally be returned in the condition required by the applicable policy, including any original packaging, tags or accessories where applicable.

Customers should review the relevant policy before placing an order.

9. Intellectual Property

All website content, including text, photographs, graphics, logos, designs, product images and other materials, is owned by or licensed to Zari Zameen unless otherwise stated.

You may not reproduce, copy, modify, distribute, publish or commercially use our content without prior written permission.

10. Personal Information

Information submitted through the website may be collected and processed for purposes including order processing, customer support, communication and delivery.

Please refer to our Privacy Policy for information about how personal information is handled.

11. Limitation of Liability

We make reasonable efforts to maintain the availability and accuracy of the website, but we do not guarantee that the website will always be uninterrupted, error-free or free from technical issues.

To the extent permitted by applicable law, Zari Zameen shall not be responsible for losses resulting from circumstances beyond our reasonable control.

12. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our services, website, business practices or applicable requirements.

Updated terms will be published on this page.

13. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.