Privacy Policy

1. Information We Collect

Depending on how you interact with Zari Zameen, we may collect information such as:

• Name and contact details.
• Email address and telephone or mobile number.
• Billing and shipping address.
• Order and purchase information.
• Product preferences and customer support information.
• Information you provide through contact forms, enquiries or other communications.
• Technical information such as browser type, device information, IP address and website usage information, where collected through applicable technologies.

2. Information You Provide

We may collect information when you:

• Create an account on our website.
• Place an order or make a purchase.
• Contact us with a question or enquiry.
• Request customer support or assistance.
• Subscribe to our communications.
• Submit information through contact forms, order forms or other website features.
• Otherwise interact with Zari Zameen through our website or services.

You are responsible for ensuring that information provided to us is accurate and up to date.

3. How We Use Your Information

We may use personal information for purposes including:

• Processing and fulfilling orders.
• Arranging delivery and shipping.
• Processing payments through applicable payment service providers.
• Responding to enquiries and providing customer support.
• Managing returns, exchanges and order-related requests.
• Sending important service or order communications.
• Improving our products, website and customer experience.
• Detecting, preventing or investigating fraudulent, abusive or unauthorised activity.
• Complying with applicable legal or regulatory requirements.

4. Payments

Payments may be processed through third-party payment service providers.

Where payment information is handled directly by a payment provider, that provider's own privacy policy and terms may also apply.

Zari Zameen does not require customers to share sensitive payment credentials such as passwords, PINs or one-time passwords through email, social media messages or customer support channels.

5. Sharing of Information

We may share relevant information with trusted third-party service providers where reasonably necessary to operate our business and provide services to you.

These may include service providers involved in:

• Payment processing.
• Shipping and delivery.
• Website hosting and technical services.
• Website analytics and performance measurement.
• Customer communication and support.

We may also disclose information where required by applicable law, legal process or a lawful government or regulatory request.

6. Cookies & Similar Technologies

Our website may use cookies and similar technologies to support website functionality, remember preferences, understand website usage and improve the shopping experience.

Some third-party services used on the website may also use cookies or similar technologies according to their own policies.

You may be able to control or disable certain cookies through your browser settings. Disabling cookies may affect some website functionality.

7. Analytics & Website Usage

We may use analytics and similar tools to understand how visitors interact with our website.

Depending on the technologies used, this may include:

• Pages visited and website interactions.
• Device type and browser information.
• Approximate location information.
• Website activity and usage patterns.
• Technical information used to improve website performance.

This information helps us improve website performance, product presentation and the overall customer experience.

8. Marketing Communications

Where applicable, we may send promotional or marketing communications about:

• New products and collections.
• Special offers and promotions.
• Seasonal campaigns and updates.
• Other Zari Zameen news or announcements.

You may choose to stop receiving certain promotional communications by using the unsubscribe option provided in the communication or by contacting us.

Even if you opt out of marketing communications, we may still send important transactional or service-related messages, such as order confirmations, shipping updates or responses to your enquiries.

9. Data Security

We take reasonable measures to protect personal information against:

• Unauthorised access.
• Misuse or unauthorised use.
• Unauthorised alteration.
• Unauthorised disclosure.
• Accidental or unauthorised destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

10. Data Retention

We retain personal information for as long as reasonably necessary to:

• Fulfil the purposes for which the information was collected.
• Provide products and services.
• Maintain business and transaction records.
• Resolve disputes and customer requests.
• Meet applicable legal or regulatory requirements.

11. Third-Party Websites

Our website may contain links to third-party websites, services or platforms.

Zari Zameen is not responsible for the privacy practices, security or content of third-party websites.

We encourage you to review the privacy policies of third-party websites before providing personal information to them.

12. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate consent where required by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter.

13. Your Choices

Depending on applicable law, you may have rights or choices relating to your personal information, including:

• Requesting access to certain personal information we hold about you.
• Requesting correction of inaccurate or incomplete information.
• Requesting deletion of certain information, where applicable.
• Managing your marketing communication preferences.
• Contacting us with questions about how your information is handled.

These rights may be subject to applicable legal requirements and limitations.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, business practices or applicable requirements.

Any updated version will be published on this page with a revised "Last updated" date.

15. Contact Us

If you have questions about this Privacy Policy, your personal information or the way we handle information, please contact the Zari Zameen team.